At NEXACART Digital, customer satisfaction is important to us. We strive to provide high-quality Islamic wall art and lifestyle products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- The return request must be made within 7 days of receiving the order
- Proof of purchase (order number or receipt) is required
To initiate a return, please contact us before sending the product back.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Items purchased during clearance or special sale (if marked non-returnable)
- Used, damaged, or altered items (not due to our error)
3. Damaged or Defective Products
If your item arrives damaged or defective:
- Please contact us within 48 hours of delivery
- Provide clear photos of the damaged product and packaging
After verification, we will offer:
- A replacement, or
- A full refund (including shipping, if applicable)
4. Refunds
Once we receive and inspect the returned item:
- You will be notified of approval or rejection of your refund
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
Please note that shipping charges (if applicable) are non-refundable unless the return is due to our mistake.
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure safe delivery
We are not responsible for items lost during return shipping.
7. Order Cancellations
Orders can be canceled within 24 hours of placement.
Once the order has been processed or shipped, cancellation may not be possible.